People_
Professor Helena Nguyen
Professor of Organisational Behaviour
Academic Director, Student Success, Business School
Academic Director, Student Success, Business School
Phone
+61 2 9036 5304
Details
Member of Sydney Southeast Asia Centre
Helena Nguyen is a Professor in Work and Organisational Studies and co-director of the Body, Heart and Mind in Business Research Group at the University of Sydney Business School. She received her PhD and Masters of Organisational Psychology from School of Psychology, University of New South Wales. Helena's research is multidisciplinary and her interests include the role of emotions and cognition at work, human performance, work engagement and well-being.
Helena’s research interests focuses on understanding how emotional and cognitive processes interact to influence employees’ well-being and performance at work. In unravelling the complexities and dynamics of emotional and psychosocial processes at work, Helena’s research takes a multi-disciplinary approach, integrating research from the fields of psychology, management and organisational behaviour to better understand how individuals and groups think, feel and behave at work. Although the importance of cognitive, emotional, physiological, and social antecedents of organisational behaviour is widely recognized, research in management has yet to interlink these components in the work setting. Helena’s research aims to advance knowledge in this area by adopting a multimethod and multilevel approach. Helena’s research has been published in journals such as the Academy of Management Journal, Journal of Management, British Journal of Management, Applied Cognitive Psychology and Psychology & Marketing. Helena is passionate about doing applied, engaged research and works closely with organisations to help solve important practical questions and to advance theory and knowledge on how to maximise employee performance, health and well-being at work. For example, Helena has been able to build on a decade-long history of successful collaboration with NSW hospitals and have established research partnerships with 15 hospitals across 3 local health districts. She has also been successful at attracting Category 1 and 2 funding such as ARC Linkage, Discovery and Templeton Grants. Helena received the 2015 Early Career Researcher award in 2015 and the 2016 Research Engagement Award.
- BUSS2000 Leading and Influencing in Business
- WORK2218 Managing Organisational Behaviour
- WORK6017 Human Resource Strategies
| Project title | Research student |
|---|---|
| Voicing Together: The Role of Allies and Resistors in Shaping Team Voice and Outcomes | Shuoxin CHENG |
| Speaking up in Context: Social Actors in the Voice Process and How Group and the Digital Context Shape Employee Voice | Jewel TAI |
Publications
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Book Chapters
- Boomsma, R., Coupe, J., Holmes, E., Gouveros, O., Huber, E., Ishkova, M., Johnson, A., Lay, B., Luff, L., Nguyen, H., Paul, M., Zhang, E. (2024). The Value of Interactivity: Connections within a Community. In G. Fosbraey (Eds.), Creative Learning, Teaching, and Assessment for Arts and Humanities Higher Education, (pp. 51-70). Sydney, Australia: Bloomsbury Publishing. [More Information]
- Wang, K., Welp, A., Ng, J., Nguyen, H. (2020). Enhancing compassion in healthcare: A multilevel perspective. In R.D. Lansbury, A. Johnson & D. van den Broek (Eds.), Contemporary Issues in Work and Organisations: Actors and Institutions, (pp. 208-223). London: Routledge. [More Information]
- Donald, J., Johnson, A., Nguyen, H. (2020). Workplace well-being: A critical review and the case of mindfulness-based programs. In R.D. Lansbury, A. Johnson & D. van den Broek (Eds.), Contemporary Issues in Work and Organisations: Actors and Institutions, (pp. 224-236). London: Routledge. [More Information]
Journals
- Zettna, N., Yam, C., Kunzelmann, A., Forner, V., Dey, S., Askovic, M., Johnson, A., Nguyen, H., Jolly, A., Parker, S. (2025). Crystal clear: How leaders and coworkers together shape role clarity and well-being for employees in social care. Human Resource Management, 64(1), 5-20. [More Information]
- Kunst, H., Nguyen, H., Johnson, A., MacCann, C. (2025). Does it matter why we try? How goal-focused extrinsic emotion regulation influences co-worker's relational outcomes. Applied Psychology-an International Review, 74(1), e70000. [More Information]
- Zettna, N., Nguyen, H., Restubog, S., Schilpzand, P., Johnson, A. (2025). How teams can overcome silence: The roles of humble leadership and team commitment. Personnel Psychology, 78(1), 67-102. [More Information]
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Conferences
- Ishkova, M., Fernando, M., Nguyen, H., Park, D., Bobkowski, A., Moshabbir, A. (2024). Learning by Teaching: Student-Run Classes as Epitome of Whole of Class Students as Partners Approach. The 10th annual Students as Partners Roundtable, Brisbane, Australia: The University of Queensland. [More Information]
- Maerz, A., Schilpzand, P., Kiewitz, C., Zettna, N., Chen, Y., Li, Y., Kim, S., Liborius, P., Faber, A., Nguyen, H., Johnson, A., et al (2024). New Insights into the Role of Virtue in Leadership Emergence and Effectiveness. 84th Annual Meeting of the Academy of Management (AOM) 2024, Chicago, USA: Academy of Management. [More Information]
- Ishkova, M., Nguyen, H., Fernando, M., Aung, A., Beynon, S., Luong, H., Park, D. (2024). Now repeat after me: “Trans-for-ma-ti-o-naL Teaching & Learning". A Student-run S(t)imulation Session. Learning & Teaching Forum 2024, Sydney, Australia: The University of Sydney Business School. [More Information]
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Report
- Jolly, A., Kunzelmann, A., Dey, S., Zettna, N., Yam, C., Forner, V., Askovic, M., Johnson, A., Nguyen, H., Parker, S. (2023). How work design shapes mental health in the Healthcare and Social Assistance industry. [More Information]
- Mobbs, S., Deady, M., Johnson, A., Nguyen, H., Yip, D., Connell, C., Harvey, S. (2021). Modern work: how changes to the way we work are impacting Australians' mental health. [More Information]
Research Reports
- Iles, L., Askovic, M., Deng, C., Trezise, M., Graf, E., Zettna, N., Jolly, A., Kunzelmann, A., Thomas, C., Carr, M., Johnson, A., Nguyen, H., et al (2024). Changing work design to improve mental health in the Healthcare and Social Assistance industry, April 2024, Australia: Curtin University and the University of Sydney as part of the Design for Care project. [More Information]
- Harvey, S., Joyce, S., Tan, L., Johnson, A., Nguyen, H., Modini, M., Groth, M. (2014). Developing a mentally healthy workplace: A review of the literature, November 2014, (pp. 1 - 73). Sydney, Australia: National Mental Health Commission.
- Ng, J., Johnson, A., Nguyen, H., Groth, M. (2014). Workplace Culture Improvements: A Review of the Literature, June 2014, (pp. 1 - 93). Sydney, Australia: NSW Health.
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2025
- Zettna, N., Yam, C., Kunzelmann, A., Forner, V., Dey, S., Askovic, M., Johnson, A., Nguyen, H., Jolly, A., Parker, S. (2025). Crystal clear: How leaders and coworkers together shape role clarity and well-being for employees in social care. Human Resource Management, 64(1), 5-20. [More Information]
- Kunst, H., Nguyen, H., Johnson, A., MacCann, C. (2025). Does it matter why we try? How goal-focused extrinsic emotion regulation influences co-worker's relational outcomes. Applied Psychology-an International Review, 74(1), e70000. [More Information]
- Zettna, N., Nguyen, H., Restubog, S., Schilpzand, P., Johnson, A. (2025). How teams can overcome silence: The roles of humble leadership and team commitment. Personnel Psychology, 78(1), 67-102. [More Information]
show 2 more
2024
- Iles, L., Askovic, M., Deng, C., Trezise, M., Graf, E., Zettna, N., Jolly, A., Kunzelmann, A., Thomas, C., Carr, M., Johnson, A., Nguyen, H., et al (2024). Changing work design to improve mental health in the Healthcare and Social Assistance industry, April 2024, Australia: Curtin University and the University of Sydney as part of the Design for Care project. [More Information]
- Gelaw, A., Parker, S., Johnson, A., Nguyen, H., Jolly, A., Forner, V., Deng, C., Collie, A. (2024). Determinants of psychological injury among health and social care workers in community settings: A systematic review. Work, 78(1), 3-27. [More Information]
- Nguyen, H., Groth, M., Johnson, A. (2024). How Display Rules Influence Turnover in Healthcare Teams and the Moderating Role of Team Negative Affective Tone. Journal of Service Research, 27(3), 397-413. [More Information]
show 9 more
2023
- Yue, Y., Zettna, N., Cheng, S., Nguyen, H. (2023). A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes. Journal of Service Management, 34(5), 941-969. [More Information]
- Zettna, N., Nguyen, H. (2023). Energized by the team: Effects of collective energy on leaders' health and well-being. 83rd Annual Meeting of the Academy of Management (AOM) 2023, United States: Academy of Management. [More Information]
- Subramony, M., van Jaarsveld, D., Nguyen, H., Groth, M., Solnet, D. (2023). Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship. Journal of Service Management, 34(5), 829-842. [More Information]
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2022
- Kunst, H., Nguyen, H., Johnson, A., MacCann, C. (2022). Exploring extrinsic emotion regulation at work. 50th Annual Conference of the Society of Australian Social Psychologists (SASP), Adelaide, Australia: Society of Australian Social Psychologists.
- Kunst, H., Nguyen, H., Johnson, A., MacCann, C. (2022). Extrinsic emotion regulation at work. 14th Industrial and Organisational Psychology Conference (IOP), Gold Coast, Australia: Australian Psychological Society.
- Choi, E., Leroy, H., Johnson, A., Nguyen, H. (2022). Flaws and all: How mindfulness reduces error hiding by enhancing authentic functioning. Journal of Occupational Health Psychology, 27(5), 451-469. [More Information]
show 1 more
2021
- Wang, K., Nguyen, H., Johnson, A., Groth, M. (2021). Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays. Psychology and Marketing, 38(12), 2191-2208. [More Information]
- Kunst, H., Nguyen, H., Johnson, A., MacCann, C. (2021). Healthcare leaders' regulation of followers' emotions. Association for Research in Personality (ARP) 7th Biennial Conference, United States: Association for Research in Personality.
- Zettna, N., Nguyen, H., Shao, Y., Wang, M. (2021). In with the new, out with the old: The impact of leader succession on team silence and the moderating roles of new and former secure-base leadership. 81st Annual Meeting of the Academy of Management (AOM) 2021, Virtual: Academy of Management.
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2020
- Johnson, A., Dey, S., Nguyen, H., Groth, M., Joyce, S., Tan, L., Glozier, N., Harvey, S. (2020). A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being. Australian Journal of Management, 45(3), 402-424. [More Information]
- Nguyen, H., Johnson, A. (2020). Dynamic effects of emotion suppression on resources and social support seeking behavior. Society for Ambulatory Assessment Conference 2020, Melbourne, Australia: Society for Ambulatory Assessment.
- Wang, K., Welp, A., Ng, J., Nguyen, H. (2020). Enhancing compassion in healthcare: A multilevel perspective. In R.D. Lansbury, A. Johnson & D. van den Broek (Eds.), Contemporary Issues in Work and Organisations: Actors and Institutions, (pp. 208-223). London: Routledge. [More Information]
show 5 more
2019
- Nguyen, H., Johnson, A. (2019). A dyadic study examining the giving and receiving of compassion at the point of interaction. 13th APS Industrial and Organisational Psychology Conference 2019, Adelaide, Australia: The Australian Psychological Society Ltd.
- Nguyen, H., Yue, Y., Groth, M., Frenkel, S. (2019). Finding dignity in dirty work: Influence of perceived social worth and impact on job performance. 79th Annual Meeting of the Academy of Management (AOM) 2019, Boston, United States: Academy of Management.
- Johnson, A., Groth, M., Wu, Y., Nguyen, H. (2019). Interpersonal interactions on the frontline: Review and recommendations. 79th Annual Meeting of the Academy of Management (AOM) 2019, Boston, United States: Academy of Management.
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2018
- Petrie, K., Joyce, S., Tan, L., Henderson, M., Johnson, A., Nguyen, H., Modini, M., Groth, M., Glozier, N., Harvey, S. (2018). A framework to create more mentally healthy workplaces: A viewpoint. Australian and New Zealand Journal of Psychiatry, 52(1), 15-23. [More Information]
- Yue, Y., Nguyen, H., Groth, M., Frenkel, S. (2018). Momentary Effects of Customer Incivility and Effectiveness of Emotion-Focused Coping Strategies. 78th Annual Meeting of the Academy of Management (AoM 2018), Chicago, USA: Academy of Management.
- Welp, A., Johnson, A., Nguyen, H., Wang, K. (2018). Positive team processes - the role of team work engagement in fostering learning and knowledge sharing. 3rd International Meeting on Well being and Performance in Clinical Practice (WELLMED 3), Pieria, Greece: Aristotle University of Thessaloniki.
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2017
- Johnson, A., Nguyen, H., Parker, S., Groth, M., Coote, S., Perry, L., Way, B. (2017). "That was a good shift": Interprofessional collaboration and junior doctors' learning and development on overtime shifts. Journal of Health Organization and Management, 31(4), 471-486. [More Information]
- Volk, S., Nguyen, H., Johnson, A., Ashkanasy, N., Wang, M., Bednall, T., Parker, S., King, J. (2017). Bringing physiology back into IO Psychology (Awarded Best Paper). 12th Industrial and Organisational Psychology Conference 2017, Sydney, Australia: Australian Psychological Society.
- Nguyen, H., Johnson, A., Collins, C., Parker, S. (2017). Confidence matters: Self-efficacy moderates the credit that supervisors give to adaptive and proactive role behaviours. British Journal of Management, 28(2), 315-330. [More Information]
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2016
- Johnson, A., Nguyen, H., Parker, S., Groth, M., Coote, S., Perry, L., Way, B. (2016). "That was a good shift": Interdisciplinary Collaboration and Junior Doctors' experience on overtime. 76th Annual Meeting of the Academy of Management, New York, United States: Academy of Management. [More Information]
- Wang, K., Goodwin, R., Johnson, A., Nguyen, H., Groth, M. (2016). Demanding resources: Investigating non-linear and interactive effects of skill utilization and job demands on unpaid sick leave. The 16th Annual conference of the European Academy of Management (EURAM 2016), Brussels, Belgium: European Academy of Management (EURAM).
- Nguyen, H., Groth, M., Johnson, A. (2016). Effects of Shared Positive and Negative Display Rules on Employee Turnover. 2nd HR Division International Conference (HRIC), Sydney, Australia: Academy of Management.
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2015
- Johnson, A., Nguyen, H., Groth, M. (2015). Effects of Display Rules and Motivation in Predicting Employee Absenteeism and Organizational Citizenship Behavior. 11th Industrial and Organisational Psychology Conference 2015, Melbourne, Australia: Australian Psychological Society.
- Nguyen, H., Johnson, A., Parker, S., Cangiano, F., Collins, C. (2015). Experimental Study of Social Support and Negative Affect on Performance and Resources. 11th Industrial and Organisational Psychology Conference 2015, Melbourne, Australia: Australian Psychological Society.
- Blewitt, L., Wang, K., Nguyen, H., Johnson, A., Pidial, K., Yu, N. (2015). Mindfulness: Creating the Space for Compassionate Care. Industrial and Organizational Psychology, 8(4), 706-710. [More Information]
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2014
- Wang, K., Goodwin, R., Johnson, A., Nguyen, H., Groth, M. (2014). Demanding resources: The curvilinear and interactive effects of skill utilization. The 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, Hawaii, USA.
- Harvey, S., Joyce, S., Tan, L., Johnson, A., Nguyen, H., Modini, M., Groth, M. (2014). Developing a mentally healthy workplace: A review of the literature, November 2014, (pp. 1 - 73). Sydney, Australia: National Mental Health Commission.
- Nguyen, H., Groth, M., Walsh, G., Hennig-Thurau, T. (2014). The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation. Psychology and Marketing, 31(12), 1096-1109. [More Information]
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2013
- Parker, S., Johnson, A., Collins, C., Nguyen, H. (2013). Making the most of structural support: moderating influence of employees' clarity and negative affect. Academy of Management Journal, 56(3), 867-892. [More Information]
- Johnson, A., Hong, H., Groth, M., Yu, N. (2013). Who cares? The emotional labour of nursing and why it matters. Nursing Monograph.
2011
- Johnson, A., Hong, H., Groth, M., Parker, S. (2011). Learning and development: promoting nurses' performance and work attitudes. Journal of Advanced Nursing, 67(3), 609-620. [More Information]
2008
- Hong, H., Williamson, A. (2008). Speed and Accuracy: A Complex Interplay in Skill Development. Human Factors and Ergonomics Society 52nd Annual Meeting, USA: Sage Publications. [More Information]
Selected Grants
2021
- When, why, and how well do we regulate other peoples emotions, MacCann C, Pinkus R, Nguyen H, Johnson A, Niven K, Gross J, Australian Research Council (ARC)/Discovery Projects (DP)
2019
- Advancing Knowledge on Emotional Well-Being &Mental Health Outcomes at Work, Nguyen H, DVC Research/Equity Prize: Brown
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