Transport Opinion Survey (TOPS)

The ITLS Transport Opinion Survey (TOPS) is a biannual survey of Australians' thoughts about transport. Do Australians think transport is getting better in their local area? How confident are Australians that transport will improve in the short-term and long-term in Australia? What is the highest priority issue in transport for Australians? Is the state or federal government considered most responsible for transport? Should the private sector be more involved in the provision of public transport? TOPS tracks changes in Australians' confidence and sentiment about transport every other quarter, and compares NSW with other states.

Hensher, D.A. and Daniels, R. (2011) Monitoring community views on transport confidence over time: the quarterly Transport Opinion Survey (TOPS) Proceedings of the 34th Australasian Transport Research Forum ATRF 2011, Adelaide, Australia, 28-30 September

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TOPS Results Graph

Further information on the above figure may be found in the TOPS results reports provided below.

March 2015


Despite political promises Confidence in a brighter transport future plummets - survey

[Media Release]

September 2014


More than one third of Australian could cut traffic congestion by working from home

[Media Release]

March 2014


Australians support road usage charges over fixed rego fee

[Media Release] 

September 2013


Light rail and bus rapid transport cause for optimism in Australian public transport

[Media Release]

March 2013


Peak hour congestion a matter of choice for many drivers national survey

[Media Release] 

September 2012


Overcrowding 'intolerable' complain nation's train travellers

[Media Release] 

March 2012


Taxi services are deteriorating in the eyes of users

[Media Release] 

December 2011


Australians prefer investment in urban rail over high speed services

[Media Release]

September 2011


Australians reject carbon tax on bus fuel

[Media Release]

June 2011


Victorians suffer post-election drop in national transport poll

[Media Release]

Presentation on TOPS to Bus NSW Leading Edge Seminar, 8 July 2011 - Dr Rhonda Daniels

March 2011


NSW residents not optimistic about short-term transport improvements

[Media Release]

December 2010


Support for private sector role in public transport varies across states

[Media Release] 

September 2010


Transport still considered a state government issue

[Media Release] 

June 2010


Public transport is top transport concern for Australians

[Media Release]

March 2010


Transport confidence survey highlights national concern

[Media Release]

Media Coverage

Going nowhere: No transport of delight as commuters lose faith
MX (Sydney, Melbourne, Brisbane) 01 Apr 2015

Confidence in transport plummets – survey
Transport & Logistics News 01 Apr 2015

Public pessimism soars on road infrastructure: survey
Australasian Transport News 31 Mar 2015

Victorian election: this time, can we please talk about public transport?
The Guardian (Australia) 06 Oct 2014

Drivers prefer road tolls over registration fees
Sydney Morning Herald 20 Mar 2014

Survey finds support for road charging reform
Australian Transport News 19 Mar 2014

Bus over light rail
Australasian Bus and Coach 15 Oct 2013

ITLS Transport Opinion Survey - results from Mar 2013 quarter
Sector Connect 03 May 2013

'Congestion charge' would cut Sydney traffic
Eco News 03 May 2013

Interview with Professor David Hensher
Radio 2GB 02 May 2013

Small fee will make inroads into reducing congestion
Australasian Bus & Coach 02 May 2013

Interview with Professor David Hensher
Radio 2UE 02 May 2013

Congestion charge would cut Sydney traffic
Herald Sun 02 May 2013

Congestion charge would cut Sydney traffic
The Australian 02 May 2013

NSW: Congestion charge would cut Sydney traffic
AAP Newswire 02 May 2013

Make room: Transport survey
The Age 26 Sep 2012

Train crowding in Australia intolerable: report 25 Sep 2012

Consumers believe taxi services are heading in the wrong direction
The Conversation 02 Apr 2012

Transport hopes heading south
MX (Melbourne) 29 Mar 2012

Taxis get the thumbs down
Maitland Mercury 29 Mar 2012

NSW: Taxi services not getting better: survey
AAP Newswire 29 Mar 2012

Public transport gloom
Australian Financial Review 29 Mar 2012

More than 50 percent of Sydney-siders are unhappy with taxi services
4WK (Toowoomba) 6am News 29 Mar 2012

Dream on, commuter
MX (Sydney) 29 Mar 2012

Commuters unhappy with taxis
Illawarra Mercury 29 Mar 2012

Cabs rankle with customers
Northern Territory News 29 Mar 2012

latest quarterly transport survey from Sydney
ABC Illawarra (Wollongong) Breakfast 29 Mar 2012

National survey finds confidence in Queensland taxi industry lowest out of all states
The Courier Mail, Queensland 29 Mar 2012

Service not roadworthy
Newcastle Herald 29 Mar 2012

More than 50 percent of Sydney-siders are unhappy with taxi services
2SM (Sydney) 6am News 29 Mar 2012

Sydney residents are increasingly unhappy with taxi services.
2GB (Sydney) 8.30am News 29 Mar 2012

Taxi services not getting better: survey
The Australian 28 Mar 2012

Taxi services not getting better: survey
Channel 9 News 28 Mar 2012

Taxi services not getting better: survey
Adelaide Now 28 Mar 2012

Taxi services not getting better: survey
Perth Now 28 Mar 2012

A LOT of people are unhappy with the taxi services available to them, a study has found - and they don't see things getting any better.
The Daily Telegraph 28 Mar 2012

Taxi services not getting better: survey
Herald Sun 28 Mar 2012

Taxi services not getting better: Survey
Channel 7 News 28 Mar 2012

A Sydney University study has found that many Sydneysiders are unhappy
2UE (Sydney) 8.30pm News 28 Mar 2012

ITLS quarterly national transport survey
Track and Signal Magazine 10 Dec 2011

Queenslanders confident
Australasian Bus and Coach 09 Dec 2011

Public unhappy with transport
The Adelaide Advertiser 08 Dec 2011

Survey shows strong rejection of carbon tax on bus fuel
Eco News 03 Oct 2011

National Brief
Financial Review 30 Sep 2011

Interview with ITLS Director, Professor David Hensher
Curtin FM (Perth) 28 Sep 2011

Australians reject carbon tax on bus fuel
Sector Connect Inc., Managers Network, News 27 Sep 2011

Commuters want carbon tax exemption for buses
Australasian Bus and Coach 27 Sep 2011

Report: Australians reject carbon tax on bus fuel
Social Development Council News 27 Sep 2011

Light at the end of the tunnel on transport
Australian Financial Review 23 Jun 2011

CONFIDENCE in public transport has plunged since the election of the Baillieu Government
Herald Sun 23 Jun 2011

Victoria suffers post-election 'depression'
Australasian Bus and Coach 22 Jun 2011

Fix trains, then roads: Commuters
The Age 10 Apr 2011

Labor's failure writ large in transport debacle
Sydney Morning Herald 02 Apr 2011

NSW election: Low mood unlikely to lift
Australasian Bus and Coach 24 Mar 2011

NSW Coalition promises...
ABC Online 22 Mar 2011

Barry express
mX Sydney 22 Mar 2011

Freight task not on the radar, survey finds
Supply Chain Review 21 Mar 2011

NSW not confident about transport
Supply Chain Review 21 Mar 2011

NSW sees transport problem will continue in near term
International Business Times 21 Mar 2011

Survey results turn up good and bad
Australasian Bus and Coach magazine, reproduced with permission 01 Jan 2011

More creative solutions needed to fix road and rail
Sydney Morning Herald 23 Sep 2010

Bus and train use up as car numbers rise but trips fall
Sydney Morning Herald 28 Jun 2010

Voters lose faith on transport
Sydney Morning Herald 30 Mar 2010

Bad to worse: Woeful opinion about NSW transport
MX (Sydney) 24 Mar 2010

Transport not improving, say users
Adelaide Advertiser 24 Mar 2010

Transport stalled with no improvement seen
Courier Mail (Queensland) 24 Mar 2010

Brisbane bus system leads the world
Brisbane Times 23 Mar 2010

Aussies despair at quality of public transport
The Australian 23 Mar 2010