Book Chapters

• Hamilton, M., Baird, M., Zettna, N. (2024). Accommodating Care Across the Life Course. In M. Baird, M. Hamilton, A. Williams (Eds.), The Multigenerational Workforce: Managing Age and Gender at Work, (pp. 123-156). Singapore: Palgrave Macmillan. [More Information]
• Hamilton, M., Zettna, N. (2024). Building Age-inclusive Workplaces. In M. Baird, M. Hamilton, A. Williams (Eds.), The Multigenerational Workforce: Managing Age and Gender at Work, (pp. 91-122). Singapore: Palgrave Macmillan. [More Information]
• Williams, A., Zettna, N., O’Loughlin, K. (2024). Intergenerational Relationships and Knowledge Exchange. In M. Baird, M. Hamilton, A. Williams (Eds.), The Multigenerational Workforce: Managing Age and Gender at Work, (pp. 181-208). Singapore: Palgrave Macmillan. [More Information]
• Loh, V., O’Loughlin, K., Zettna, N. (2024). Job Design for Age-inclusive Workplaces. In M. Baird, M. Hamilton, A. Williams (Eds.), The Multigenerational Workforce: Managing Age and Gender at Work, (pp. 157-180). Singapore: Palgrave Macmillan. [More Information]

Journals

• Zettna, N., Yam, C., Kunzelmann, A., Forner, V., Dey, S., Askovic, M., Johnson, A., Nguyen, H., Jolly, A., Parker, S. (2025). Crystal clear: How leaders and coworkers together shape role clarity and well-being for employees in social care. Human Resource Management, 64(1), 5-20. [More Information]
• Zettna, N., Nguyen, H., Restubog, S., Schilpzand, P., Johnson, A. (2025). How teams can overcome silence: The roles of humble leadership and team commitment. Personnel Psychology, 78(1), 67-102. [More Information]
• Zettna, N., Nguyen, H., Shao, Y., Wang, M. (2025). Turn Over a New Leaf: The Impact of Leader Succession on Subordinate Silence and the Moderating Roles of New and Former Leader Secure-Base Support. Journal of Organizational Behavior, Published online: 18 March 2025. [More Information]
• Loh, V., Hamilton, M., Baird, M., Zettna, N., Constantin, A., Andrei, D., Petery, G., Parker, S. (2024). Money matters, but what else? Mature worker motives and the importance of gender, age, socioeconomic status and age-inclusive HR practices. Australian Journal of Management, 49(4), 790-811. [More Information]
• Hamilton, M., Bainbridge, H., Baird, M., Zettna, N., Hofstatter, L., Judd-Lam, S., O’Loughlin, K. (2024). The importance of recognition: predictors and outcomes of carer recognition among working carers of ageing relatives. Community, Work and Family, Published online: 18 October 2024. [More Information]
• Yue, Y., Zettna, N., Cheng, S., Nguyen, H. (2023). A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes. Journal of Service Management, 34(5), 941-969. [More Information]
• Constantin, A., Hamilton, M., Zettna, N., Baird, M., Dinale, D., Gulesserian, L., Williams, A. (2022). Looking beyond hours of care: the effects of care strain on work withdrawal among Australian workers. International Journal of Care and Caring, 6(3), 318-334. [More Information]

Conferences

• Jolly, A., Deng, C., Zettna, N., Kunzelmann, A., Chong, J. (2024). A practical approach to SMART work (re)design in the care sector. The 2024 Centre for Transformative Work Design Conference, Perth, Australia: Curtin University Press.
• Zettna, N., Jolly, A., Iles, L., Cheng, W. (2024). Building and Designing Sustainable Work for Workers in Health and Social Assistance. 15th Industrial and Organisational Psychology Conference, Perth, Australia: Australian Psychological Society.
• Maerz, A., Schilpzand, P., Kiewitz, C., Zettna, N., Chen, Y., Li, Y., Kim, S., Liborius, P., Faber, A., Nguyen, H., Johnson, A., et al (2024). New Insights into the Role of Virtue in Leadership Emergence and Effectiveness. 84th Annual Meeting of the Academy of Management (AOM) 2024, Chicago, USA: Academy of Management. [More Information]
• Wu, Y., Smith, N., Zettna, N., van Jaarsveld, D., Koopmann, J., Zhang, K., Groth, M., Danatzis, I., Möller-Herm, J., Bellamkonda, N., et al (2024). Rethinking Customer Mistreatment at the Service Frontlines. 84th Annual Meeting of the Academy of Management (AOM) 2024, Chicago, USA: Academy of Management. [More Information]
• Zettna, N., Wu, Y., Parker, S., Pugh, S., Yam, C., Kunzelmann, A., Forner, V., Dey, S., Askovic, M., Johnson, A., Nguyen, H., et al (2024). The Evolution of the Frontline Employee Role: Interdisciplinary Perspectives and the Road Ahead. 84th Annual Meeting of the Academy of Management (AOM) 2024, Chicago, USA: Academy of Management. [More Information]
• Zettna, N., Nguyen, H. (2023). Energized by the team: Effects of collective energy on leaders' health and well-being. 83rd Annual Meeting of the Academy of Management (AOM) 2023, United States: Academy of Management. [More Information]
• Zettna, N., Wang, K., Nguyen, H., Johnson, A. (2023). Peer support and proactive customer care in buffering the effects of customer mistreatment on absenteeism: A three‐way interaction model. 83rd Annual Meeting of the Academy of Management (AOM) 2023, United States: Academy of Management.
• Jolly, A., Parker, S., Nguyen, H., Johnson, A., Zettna, N., Dey, S., Forner, V., Yam, C. (2023). The PA(RR)TH to SMART work design: A participatory approach to work redesign interventions for mental health in a health and social assistance (HSA) organization. 38th Annual Society for Industrial and Organizational Psychology (SIOP) Conference 2023, United States: SIOP (Society for Industrial and Organizational Psychology).
• Zettna, N., Nguyen, H., Shao, Y., Wang, M. (2021). In with the new, out with the old: The impact of leader succession on team silence and the moderating roles of new and former secure-base leadership. 81st Annual Meeting of the Academy of Management (AOM) 2021, Virtual: Academy of Management.
• Zettna, N., Nguyen, H., Parker, S. (2021). Wise service teams: Examining the relationship between team wise proactivity and team service performance. 81st Annual Meeting of the Academy of Management (AOM) 2021, Virtual: Academy of Management.
• Zettna, N., Nguyen, H. (2019). Leader humility and team proactive performance: The mediating role of group silence. 79th Annual Meeting of the Academy of Management (AOM) 2019 (Honoured as a Best Paper in the Organizational Behavior Division), Boston, United States: Academy of Management.
• Zettna, N., Nguyen, H., Johnson, A., Wang, K. (2019). The Impact of Employee Support on Employee Absenteeism: The Moderating Effect of Patient Mistreatment. 19th European Association of Work and Organizational Psychology (EAWOP) Congress, Turin, Italy: EAWOP (European Association of Work and Organizational Psychology).
• Zettna, N., Wang, K., Nguyen, H., Johnson, A. (2018). The Impact of Group Silence on Group Outcomes. 32nd Annual Australian and New Zealand Academy of Management (ANZAM) Conference, Auckland, New Zealand: Australia and New Zealand Academy of Management (ANZAM).
• Zettna, N., McGrath-Champ, S., Johnson, A. (2017). Behind the Smiles: Collectivism and uncertainty avoidance - Exploring the moderating effect of power distance on employee silence. 31st Australian and New Zealand Academy of Management ANZAM Conference, Melbourne, Australia, 5-8 December 2017: Australian and New Zealand Academy of Management ANZAM.
• Zettna, N., McGrath-Champ, S. (2016). Behind the smiles: a study of cultural factors and employee silence in Thai manufacturing. Thailand in Comparative Perspective: An International Symposium, University of Sydney: University of Sydney.

Report

• Jolly, A., Kunzelmann, A., Dey, S., Zettna, N., Yam, C., Forner, V., Askovic, M., Johnson, A., Nguyen, H., Parker, S. (2023). How work design shapes mental health in the Healthcare and Social Assistance industry. [More Information]

Research Reports

• Iles, L., Askovic, M., Deng, C., Trezise, M., Graf, E., Zettna, N., Jolly, A., Kunzelmann, A., Thomas, C., Carr, M., Johnson, A., Nguyen, H., et al (2024). Changing work design to improve mental health in the Healthcare and Social Assistance industry, April 2024, Australia: Curtin University and the University of Sydney as part of the Design for Care project. [More Information]